Return & Refund Policy

 

Thanks for shopping at SuperOptical.com. We handle returns on a case by case basis. If you are not entirely satisfied with your purchase, we’re here to help.

Please contact us as soon as possible at Jenny@superoptical.com or (513) 321-2456 with your order number, the item you’re unsatisfied with, and reason for requesting a return.

 

Defective Lenses

If you receive a defective lens, contact us and we will issue a replacement or store credit.

 

Refunds (if applicable)

 Once we receive your item, we will inspect it and notify you that we have received your returned item. We notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.